Refund policy

RETURN AND EXCHANGE POLICY

Damaged or Defective Items

  • The manufacturing process is a beautiful symphony of humans and technology working together to create a one-of-a-kind product, just for you. Our teams work tirelessly to quality-control each and every item we ship. With lots of touch points in the sewing, embroidery, fulfillment, and delivery processes - there is a chance your garment will pick up a dash of dust, some stray threads, a splash of sewing oil, pressure lines from embroidery hoops, or small marks along the way. Not to worry, the majority of these minor imperfections will come out in the first wash with traditional detergents/stain removers. If the imperfection remains, please email merch@homerenovisiondiy.com and include:
  1. Your order number
  2. Name on the order
  3. Email the order was made with
  4. A clear photograph demonstrating the quality of the damaged area after it has been washed.
  • If you have received a damaged, defective or incorrect item please email merch@homerenovisiondiy.com and include:
  1. Your order number
  2. Name on the order
  3. Email the order was made with
  4. Your request and most importantly, a clear photograph demonstrating the quality of the damaged area
  • The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate future errors. Our amazing Customer Service Team will be happy to assist you. 
  • This policy lasts 30 days after the tracking status shows delivered. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
  • If applicable, we will replace an item that is defective/damaged.

Cancelling My Order

  • Unfortunately, we cannot accept cancellations or exchanges or refunds after an order is made as orders go into production immediately after purchasing.